SERVICE INFORMATION
You may easily schedule service by contacting us by phone, e-mail or submitting our form on the Contact Us Tab.
PAYMENT OPTIONS
We offer our new customers a choice of three payment options in our efforts to make it easy to do business with us.
Auto Pay
This is our preferred payment method. Your card on file will be charged following completion of service.
We will provide an e-mail statement each month if requested which can easily be saved or printed for your records.
Customers without Auto Pay
Balance on account must reflect one payment in advance at all times. Without a credit card on file initial service requires payment of first service and one advance payment. Payment is required each time service is provided thereafter.
Monthly Billing
Billing on a monthly basis is available to make things easy for you. A Credit Card on File is Required to set up Monthly Billing. Please contact our office to discuss monthly billing.
Locked Gates
We usually receive keys or combinations from our customers to insure we have access to their property. If you prefer to unlock the gate for us each week and forget please contact us and we will make every effort to schedule a return trip before your next scheduled service, but we can not guarantee. Please keep in mind if the rain caused a delay in service then you will need to keep the gate unlocked while we are running behind.
Sprinkler Head Repair
Please notify us as soon as you notice a broken sprinkler head. This can happen unknowingly with our mowers especially if it is not in the ground low enough or stuck in the up position. We will send someone out to repair it promptly. We will not be responsible for third party repairs to sprinkler systems without our consent.
Pets
We care about your pets and request that you ensure that your dog is put up on the days we are scheduled to mow. If the pet is left out and we have not discussed your pet being left out and/or feel uncomfortable we will refrain from mowing the area the dog is in. Please make sure the dog has a place to be out of the way of anything that could shoot out of the mowers or from the trimmers if we are to mow. Please be sure to let us know the dog is in the back if we are not used to this.
Cancellation of services
Customers receiving Basic Services can cancel anytime. Please provide at least one week of notice.
Property Damage
We make every effot to be careful around pots, lawn furniture, lights etc. Please be sure to let us know of any hidden lights, cables etc. above the ground. Any damages to personal property must be reported immediately if you believe it was broken by our crew.
Skipped or Service Unsatisfactory
If you feel service was not to your satisfaction or you were skipped you must notify our office within 24 hrs of your scheduled day. We will examine the lawn and recut or take the necessary steps to fix the problem. Our goal is to insure your satisfaction. After the 24 hour period we will consider work to have been completed in a satisfactory manner.
Rain
We will mow if rain is anticipated or there is a slight drizzle. We will not mow if we feel your yard is too wet to mow. We will catch up on the yards in the order they were scheduled. Keep in mind that though you were not scheduled on the day it rained the customers on that day are being caught up and this could cause you to be behind. We work overtime and sometimes on Saturday to catch up quickly. Please check our website or call our office if there are several days of rain and you would like to know when we anticipate being caught up.
